Head of Support
Company: Overhead Door Company of Cortland, Inc.
Location: Austin
Posted on: October 12, 2024
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Job Description:
Head of Customer Support - SAAS Start-Up - Austin, TexasKey
Skills: Customer Support, Client Support, SAAS, Software, Tech
Start-Up, 24/7 teams, Global TeamsThe Company & RoleAn
international SAAS platform provider who has recently undergone
substantial investment from one of the country's leading PE firms
is looking to dramatically expand their US HQ & hub in Austin.With
a highly-developed product and a strong sales team, the company is
looking to grow from strength to strength in offering BIC 3rd party
software solutions across the Leisure & Attraction space within the
US and the world. To keep up with their expansion plans, they are
looking to build out their Customer Support function and establish
new processes to minimize customer downtime and delays while
maximizing customer satisfaction and care.This position will offer
you the opportunity to design new processes to ensure a FTS, 24x7
support model to maintain uptime for their Mission Critical
Application while also building ticket deflection processes to
provide efficient support to their ever-widening customer base.You
will work with alumni from some of the leading tech businesses in
the US in a light-hearted yet focused environment to drive
post-sales care and customer support while leaving a legacy on an
exciting new software that can have an impact for years to come in
a business that truly puts people first.Key Responsibilities
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Keywords: Overhead Door Company of Cortland, Inc., Bryan , Head of Support, Other , Austin, Texas
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