Customer Care Representative
Company: Lennar Homes
Location: Austin
Posted on: October 18, 2024
Job Description:
Customer Care RepresentativeWe are LennarLennar is one of the
nation's leading homebuilders, dedicated to making an impact and
creating an extraordinary experience for their Homeowners,
Communities, and Associates by building quality homes and providing
exceptional customer service, giving back to the communities in
which we work and live in, and fostering a culture of opportunity
and growth for our Associates throughout their career. Lennar has
been recognized as a Fortune 500 - company and consistently ranked
among the top homebuilders in the United States.Join a Company that
Empowers you to Build your FutureThe Customer Care Representative
at Lennar is a critical link between homebuyers and trade partners
to conduct final orientations, diagnose, schedule and complete
warranty service work. The position requires maintaining positive
homeowner relations, coordinating repair work, and ensuring
satisfaction with the services provided.
- A career with purpose.
- A career built on making dreams come true.
- A career built on building zero defect homes, cost management,
and adherence to schedules.Your Responsibilities on the Team -
- Schedule and oversee repairs, ensuring completion within
specified timeframes.
- Maintain service request logs and documentation of all work
performed.
- Evaluate performance of trade partners and materials, reporting
back to management.
- Participate in department meetings and emergency on-call
rotation schedules.Requirements
- High school diploma or GED; Associate's degree or equivalent is
preferred.
- 1-3 years of experience in residential customer service or
construction field preferred.
- Valid driver's license with a good driving record
- Strong communication, organizational and time- management
skillsPhysical & Office/Site Presence Requirements:Regular,
in-person attendance at Company communities/job sites and offices
during regular work hours is an essential function of this job.
Some office work which may require the ability to occasionally
bend, stoop, reach, lift, move and carry office materials and
supplies weighing 50 pounds or less. Finger dexterity is required
to operate a computer keyboard and calculator. Able to drive a
vehicle.Life at LennarAt Lennar, we are committed to fostering a
supportive and enriching environment for our Associates, offering a
comprehensive array of benefits designed to enhance their
well-being and professional growth. Our Associates have access to
robust health insurance plans, including Medical, Dental, and
Vision coverage, ensuring their health needs are well taken care
of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company
Match up to 5%, helps secure their financial future, while Paid
Parental Leave and an Associate Assistance Plan provide essential
support during life's critical moments. To further support our
Associates, we provide an Education Assistance Program and up to
$30,000 in Adoption Assistance, underscoring our commitment to
their diverse needs and aspirations. From the moment of hire, they
can enjoy up to three weeks of vacation annually, alongside
generous Holiday, Sick Leave, and Personal Day policies.
Additionally, we offer a New Hire Referral Bonus Program,
significant Home Purchase Discounts, and unique opportunities such
as the Everyone's Included Day. At Lennar, we believe in investing
in our Associates, empowering them to thrive both personally and
professionally. Lennar Associates will have access to these
benefits as outlined by Lennar's policies and applicable plan
terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening
at our company, and don't forget to connect with us on Lennar:
Overview - LinkedIn for the latest job opportunities.Lennar is an
equal opportunity employer and complies with all applicable
federal, state, and local fair employment practices laws.
Keywords: Lennar Homes, Bryan , Customer Care Representative, Other , Austin, Texas
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