Control Tower Analyst
Company: Pinkerton
Location: Austin
Posted on: October 19, 2024
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Job Description:
We are as invested in your career as you are. As you navigate
through these uncertain times, know that Pinkerton has been a
stable, thriving corporation for over 170 years. As recognized
leaders around the globe in the corporate risk management industry,
you can rest assured that joining us now means moving to a
future-looking company. We are here today, will be here tomorrow,
and are a thriving community of over 2,000 risk management
professionals. This is just one of the several exciting career
opportunities that are currently available. Job Summary: The
Control Tower Analyst, assigned to one of Pinkerton's largest
global clients, will be a part of a diverse team within the
centralized hub of prototype supply chain support. The Analyst will
track shipments to ensure safe arrivals, conduct risk assessments
to identify process improvements, provide data to support root
cause analysis, and proactively communicate solutions for supply
chain security issues or potential delays. This role exists within
a customer-centric environment with an emphasis on innovation,
quality, and productivity. Essential Functions: Represent
Pinkerton's core values of integrity, vigilance, and excellence.
Tackle intriguing customer service issues and build highly scalable
services. Partner extensively with the product teams to identify
process improvement opportunities and propose the best service
strategy through liaising with the Supply Chain Security (SCS)
team. Support identification of supply chain up and down-stream
problems, such as risk events, and report the issues before
becoming threats. Track shipments from origin to destination and
ensure receipt. Identify opportunities to innovate and simplify
shipping processes, conduct risk assessments, and loss
measurements. Possess real time knowledge of operating status of
different shippers/transportation vendors. Predict and detect
delays/deviations from the expected/preferred logistics plan.
Understand contextual information for developing/enabling shipping
plan adjustments. Alert stakeholders when events happen that modify
a shipment's plan and/or compromises the security (safety and
secrecy) of devices. Provides data to support root cause analysis
to understand supply chain risk data and relevant service delivery
opportunities. Produces operational clarity by combing data and
anecdotes and continually form and test hypothesis to validate
data. Operates a risk monitoring dashboard to create a culture of
continuous improvement within a customer business unit. Use
real-world use cases to audit/develop program documents. Complete
and maintain acceptable performance metrics including; quality,
productivity, and first contact resolution. Generate daily, weekly,
monthly, and annual reports/metrics, as required. Foster
customer-centric environment which focuses on quality,
productivity, and scalability of services. All other duties, as
assigned. Education, Experience, and Certifications: Associate or
Bachelor degree with multi-year experience within a high
volume/intensity call center, security operations center and/or
crisis management/response center. Tactical understanding of
geo-intelligence disciplines, risk analysis, Lean/Six Sigma
principles, and/or GPS tracking is a plus as is shipping support
knowledge/risk mitigation of confidential sensitive materials in a
global multimodal environment. An equivalent combination of
education and experience sufficient to perform the essential
functions of the job, as determined by the company, is
alternatively acceptable. Pinkerton is an inclusive employer who
seeks candidates with diverse backgrounds, experiences, and
perspectives. Competencies: Able to effectively communicate ideas
with influence across the organization. Advanced report writing
skills. Positive and professional demeanor. Effectively manage
highly sensitive information. Willingness to volunteer and assist,
as needed. Effective reasoning and complex data interpretation
skills. Able to manage ambiguity while proactively problem solving.
Positive team player that models mindfulness and inclusivity. Sound
judgement regarding the escalation of issues requiring senior-level
management support and response. Confident while performing within
high-intensity, dynamic situations. Able to adjust to competing
priorities and reprioritize according to situation or client
expectations. Strong client orientation and results driven. Able to
forge relationships across multi-functional teams and stakeholders.
Computer skills; Microsoft Office and other client-based programs.
Working Conditions: With or without reasonable accommodation,
requires the physical and mental capacity to effectively perform
all essential functions; Regular computer usage. Occasional
reaching and lifting of small objects and operating office
equipment. Able to work off-hours, weekends, or alternate hours in
order to support 24/7/365 global business needs. Employment Type:
Full Time
Keywords: Pinkerton, Bryan , Control Tower Analyst, Professions , Austin, Texas
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